Verified Delivery Reviews for WooCommerce — reviews only after the parcel is received

Verified Delivery Reviews for WooCommerce is a plugin that asks for a review when the buyer already has the item in hand. On marketplaces a seller review can be left right after checkout, before anything arrives — and sellers spend months disputing ratings for cancelled orders. On your own store you can do better: ask only those who picked up the parcel, and show it next to the review.

The plugin watches the waybill status that our shipping modules already keep — Nova Poshta, Ukrposhta, Meest and ROZETKA Delivery — and a few days after the parcel is received it sends one e-mail per order with five stars under every item. A click on a star opens a short form without an account, and the published review carries the mark “The buyer received the item · Nova Poshta”. Orders without a waybill — pickup, courier — go by the order status.

Running OpenCart? The same logic exists for OpenCart 4.x, 3.x and 2.3 — Verified Delivery Reviews for OpenCart, with a perpetual licence.

What the buyer sees

• One e-mail once the parcel is home. By default 3 days after delivery, so the buyer has time to try the item; nothing is sent at night (21:00 to 9:00).
• Stars right in the e-mail. Five stars under every item: a click opens the form with that rating chosen. The e-mail uses your store’s WooCommerce e-mail design and the order language.
• Form without an account. A personal link valid for 60 days: stars, a few words about the item and the name to show. The text is optional — the rating is enough (or make the text required).
• “Do not ask me for reviews”. A link in every e-mail; unsubscribing takes a button on the page, so mail scanners that open links do not unsubscribe anyone. For Gmail and Yahoo the e-mail supports One-Click Unsubscribe.

The review is a regular WooCommerce review with a rating and the standard “verified owner” flag. The plugin adds the green “The buyer received the item” mark next to it and, if you like, the carrier. The product rating is recalculated right after approval.

What the admin gets

WooCommerce → “Review requests” (settings) and “Review report”.

• Trigger. “Waybill status, orders without a waybill — by order status” (default), “waybill status only” or “order status only”. Carriers are ticked on, with a note whether their module was found.
• Timing and anti-spam. Delay after delivery, quiet hours, a pause per buyer, skipping already reviewed items, a minimum order total, how long the link stays valid, how many requests per run.
• Form and publishing. A clean page with the store name or a page of your theme with the shortcode; moderate all, auto-publish 4–5 stars or everything; your own mark text.
• Test e-mail to yourself. The button builds the e-mail from the latest order and sends it to the admin address — nothing goes to the buyer.

The order box. Where the request stands (scheduled, sent, reviewed, skipped and why), the “The buyer received it — schedule” and “Send now” buttons, and a tracking number field for Ukrposhta.

Report. Parcels received, requests sent, forms opened, reviews left, the average rating — by source (Nova Poshta, ROZETKA, order status, marked by a manager) and with the reasons a request was not sent: the buyer unsubscribed, the parcel was not received, the buyer was asked recently. Below — the latest orders with the waybill and state.

Pro: Viber, SMS, Telegram, photos and your own texts

• Viber / SMS via TurboSMS. Your turbosms.ua account and your approved sender names: Viber first, SMS if the number has no Viber. Messages are paid to TurboSMS at its rates.
• Telegram. On the “Thank you for your order” page the buyer taps “Get it in Telegram” and starts your bot — the request arrives in the chat with a “Leave a review” button. /stop or blocking the bot unsubscribes. The bot cannot write to people who never started it: that is how Telegram works.
• Photos in reviews. Up to 3 photos per item (JPEG, PNG, WebP, adjustable size limit) — into the media library, with a gallery under the review once published. Files are checked by content, not just by extension.
• Your own texts. E-mail subject, heading and text, Viber/SMS and Telegram texts with the variables {customer_name}, {order_number}, {carrier}, {review_link}. An empty field means the built-in text in the order language.

How it works — step by step

1. Every 15 minutes the plugin looks at recent orders: was the parcel received according to the waybill of our shipping module, did the order get “your” status, did a manager click “The buyer received it”.
2. Delivery confirmed — the order gets a request with a send date: the delay after delivery, quiet hours. Refused, returned or cancelled — the request is skipped with a reason.
3. Before sending, the plugin checks again: the order is not cancelled, the buyer has not unsubscribed and was not asked in the last 30 days, the order still has unreviewed items.
4. The e-mail (in Pro also Viber/SMS and Telegram) goes out in the order language. One request per order is enforced by a unique record in the database, so even two cron runs at once produce no duplicate.
5. The buyer opens the form by the personal link, sets the stars and writes a review — it is saved as a WooCommerce review with the rating, the “verified owner” flag and the delivery source.
6. You moderate as usual: Products → Reviews. After approval — the “The buyer received the item” mark and a new product rating.

Under the hood

• Read-only. The plugin reads the tables and meta of our shipping modules and changes nothing in them. For future modules there is a hook: do_action( 'catcode_shipment_delivered', $order_id, $carrier, $ttn, $delivered_at ).
• One request per order — a unique key in its own wp_vdrwc_requests table and an atomic “claim” of the request before sending, so parallel cron runs cause no duplicates.
• Privacy. The link is a random token; only its hash is stored. E-mails and phone numbers for the pause and unsubscribe are stored only as hashes in wp_vdrwc_optout. There is privacy policy text and a WordPress personal data eraser.
• Regular reviews. Reviews are WooCommerce comments with rating and verified; the mark is added by a filter on the review text, so it works in classic and block themes. Remove the plugin — reviews and ratings stay.
• For developers. Filters vdrwc_novaposhta_received_codes, vdrwc_rozetka_received_statuses, vdrwc_order_locale, vdrwc_badge_html; actions vdrwc_request_sent, vdrwc_review_saved, vdrwc_unsubscribed.
• Uninstall. Removes the tables, settings and cron jobs; reviews and photos stay on the site.

How to install

1. Download the free version verified-delivery-reviews-for-woocommerce-1.0.1.zip with the button at the top of the page (or the Pro archive from your account after payment) and install it: Plugins → Add New → Upload Plugin.
2. Open WooCommerce → “Review requests”: check the trigger, tick the carriers and the order status that means “received”, save.
3. Click “Send a test e-mail to me” to see what the buyer gets.
4. Optionally create a page with the [verified_delivery_review_form] shortcode and pick it as the “Form page” — the form will open inside your theme.
5. For Pro: paste the licence key from the e-mail after payment or click “Try Pro for 7 days” in the “Pro licence” section.