Spryng Notifications for WooCommerce — SMS about your orders

CatCode Spryng Notifications for WooCommerce sends the buyer an SMS through your account at Spryng, the Dutch SMS gateway, when an order changes status, and a text to your own phone when a new order comes in. You write the text; the module does the rest in the background.

What the free version does

You tick the statuses that should send a message: Processing, Completed, On hold, Cancelled, Refunded, Failed and your own statuses. There is one text with placeholders: shop name, order number and total, first and last name, status name, the link to the order and the link to pay. The phone number is turned into international form using the buyer country, so “06 12345678”, “0031 6 12345678” and “+31 6 12345678” all work. Each status sends one message per order. If Spryng cannot be reached, the send is retried once after five minutes; if Spryng refuses (bad number, bad sender, blocked country) it is not repeated and the reason is written to the order notes. The check button tells you whether Spryng accepts the key and how many credits are left. There is a test SMS and a journal of the latest messages.

What Pro adds

A text for every status and for every language of the shop (WPML, Polylang). Delivery reports: you paste one address in the Spryng portal and the journal and the order notes show delivered or not delivered, with the reason. WhatsApp templates instead of an SMS for the statuses you choose, through the Meta WhatsApp API of Spryng, with an SMS as the fallback. A payment reminder: one SMS with the payment link for an order that is still unpaid after the time you set. A consent checkbox “Send me SMS messages about my order” at checkout, classic and block: without it the buyer gets nothing. Bulk SMS to everyone who ordered in the last N days, sent in the background, with a stop button. A message to the buyer from the order screen, and an e-mail to the site admin when the credits run low.

Good to know before you start

• The reminder is for an unpaid order, not for an abandoned cart: an SMS goes out only once the order exists, that is, once the shop has the buyer’s phone number.
• Bulk SMS goes by default only to those who ticked the consent checkbox at checkout. A bulk message is marketing, so compliance with telecoms law and the GDPR stays with the shop.
• In some countries operators deliver messages from a registered sender only. The journal then shows the refusal reason, and the registration is done by Spryng support.
• Messages are sent and charged by Spryng through your account: the module does not sell SMS.
• The journal keeps the latest 1000 messages.

How it works, step by step

1. In the Spryng portal open Your Profile → Security and generate a REST API key.
2. In WooCommerce → Spryng paste the key, enter your sender name and press the key and balance check.
3. Tick the statuses, edit the text and save.
4. Send a test SMS to your own number, then place a test order.

Under the hood

• The API key is stored encrypted and never printed back on the page.
• Messages go out in the background, so checkout never waits for the gateway.
• One message per order status, even when the status changes twice in a row.
• HPOS and block checkout compatible; languages: English, Nederlands.

How to install

1. Plugins → Add New → Upload Plugin: choose the zip and activate it.
2. WooCommerce → Spryng: paste the REST API key and the sender.
3. Press the key and balance check and tick the statuses.
4. Send a test SMS before you switch the notifications on.

The module is not on wordpress.org yet: the free version and Pro are one archive from this page. Without a key it works as the free version.