Returns & Exchanges Manager for OpenCart — product returns and exchanges

Returns & Exchanges Manager for OpenCart replaces the stock OpenCart returns form with a proper process. The customer picks items and quantities from their own order, gives a reason and says what they want — money back or an exchange. The store works the request through statuses, messages the customer, sees the return waybill and, in Pro, closes the request with one button: refund, coupon or replacement order.

What the customer sees

• On the order page: the stock return button next to an item opens the module’s form with that item preselected. The “Returns” links in the footer and account lead to the module too.
• The form: the order’s items with the quantity to return, “Refund” (with bank details if they paid on delivery) or “Exchange” with a wish, a reason, a comment, photos in Pro. On top — the last day requests are accepted.
• Without an account: order number plus e-mail or phone, then the same form. A link to the request arrives by e-mail.
• After sending the parcel: the customer adds the waybill and sees a tracking link, and gets an e-mail on every status change.

What the admin gets

• “Returns & exchanges” under the Sales menu: the request list with status counters, a date filter and search.
• Request card: items with options, amount, reason, wish, history. Status with an e-mail to the customer, waybill, private note.
• Pro actions: “Refund” (record + order-history line + order status from the settings), “Coupon”, “Exchange” — a new zero-value order with the chosen option, “Return to stock”. One compensation per request: after a refund no coupon can be issued, and vice versa.
• Settings: period, order statuses, reasons in three languages, e-mails; in Pro — non-returnable categories and custom periods, Nova Poshta key, Telegram.

How it works — step by step

1. The order reaches “Complete” — the return period starts on that date (or on the order date, as you choose).
2. The customer sends a request from the account or as a guest. The module sends e-mails and adds a note to the order history without changing the order status.
3. Items already requested cannot be claimed again; an order outside the period shows the date the period ended.
4. The manager approves the request and says where to send the goods. The customer adds the waybill — the store gets an e-mail.
5. Goods received: in Pro the stock is topped up automatically, and the request is closed by a refund, a coupon or a replacement order.

How much it costs

UAH 1,290 — a one-time payment, lifetime licence. No yearly fees: the module and its Pro features stay yours. One licence covers all three builds — OpenCart 4.x, 3.x and 2.3.

Trial first, payment later. A free 7-day Pro trial starts in the module settings with your e-mail, no card needed. A fresh install is the plain Free version; nothing switches on by itself.

Under the hood

• Own tables for requests, items, history and files — OpenCart’s stock return tables are left alone.
• Photos live in a closed storage folder and are served only through a controller that checks access; the type is detected from the file content.
• Guest access — order number plus its e-mail or phone, a tokenised request link, rate-limited lookups.
• The licence lives in a separate settings group: “Save” cannot wipe it, and a purchased key stays valid even when the licence server is unreachable.
• Nova Poshta tracking in Pro runs on the OpenCart 4 cron or a hosting-cron URL on 3.x and 2.3.
• Uninstall removes events and cron but keeps requests and photos, so history is never lost by accident.

How to install

1. OpenCart 4: Extensions → Installer → upload cc_returns.ocmod.zip and click “Install”. OpenCart 3: Extensions → Installer → cc_returns-oc3.ocmod.zip, then refresh Modifications. OpenCart 2.3: upload the contents of the upload/ folder from cc_returns-oc2.ocmod.zip to the store root (FTP or the hosting file manager).
2. Extensions → Extensions → Modules → Returns & Exchanges Manager → “Install”, then “Edit”, switch the module on and save.
3. Requests are under Sales → “Returns & exchanges”.
4. For Pro: the “Licence” tab → e-mail for the trial or the key after purchase.