Returns & Exchanges Manager for WooCommerce — online returns and exchanges

Returns & Exchanges Manager for WooCommerce turns returns and exchanges from chats and e-mail threads into a proper process. The customer opens their order, picks the items and quantities, gives a reason and says what they want — money back or an exchange. The store sees every request in one list, changes statuses, answers the customer and tracks the parcel coming back.

What the customer sees

• In the account: a “Return / exchange” button next to a completed order and a “Returns” tab with every request and its status.
• The request form: the order’s items with the quantity to return and the last day to do it, a reason from a list, “Refund” or “Exchange”, a comment. Photos in Pro.
• Without an account: the “Returns and exchanges” page — order number plus e-mail or phone, then the same form. A link to the request arrives by e-mail.
• After sending the parcel: the customer enters the Nova Poshta or Ukrposhta waybill and gets a tracking link, plus an e-mail on every status change.

What the admin gets

• Request list under WooCommerce → Returns: status filter, search by number, order, e-mail, phone or waybill, amount per request.
• Request card: order, customer, items, reason, comment, photos, history. Status with a message to the customer, waybill, a private note the customer never sees.
• A “Returns” box on the order screen — on both the HPOS and the legacy screen.
• Pro: “Refund” (with restocking), “Create replacement order” with another variation and “Issue coupon” right on the card. Once one is used, the others hide so the customer is never compensated twice.

How it works — step by step

1. The order becomes “Completed” — the return period (14 days by default) starts on that date.
2. The customer sends a request from the account or the guest page. The store and the customer get e-mails, and a note appears on the order.
3. Requested quantities are reserved: the same items cannot be claimed twice. If a request is rejected, the quantity becomes available again.
4. The manager approves the request and says where to send the goods. The customer adds the waybill, you see the tracking link.
5. The goods arrive — you refund, ship a replacement or issue a coupon. In Pro that is one button, and “Item received” can be set automatically from Nova Poshta tracking.

How much it costs

UAH 990 — a one-year licence. A year of updates, technical support and all Pro features.

You can take a longer term right away — the longer, the cheaper per year:

• 1 year — UAH 990
• 2 years — UAH 1,880 (−5%, UAH 940 a year)
• 3 years — UAH 2,610 (−12%, UAH 870 a year)
• 4 years — UAH 3,250 (−18%, UAH 813 a year)
• 5 years — UAH 3,710 (−25%, UAH 742 a year)

No automatic charges. A purchased key does not switch Pro off when the term ends — only updates and support stop. One key — one domain.

Trial first, payment later. A free 7-day Pro trial starts with a button in the plugin settings using your e-mail, no card needed. It never starts by itself: a fresh install is the plain Free version.

Under the hood

• Own tables for requests and items — WooCommerce orders are not changed except for the notes and refunds you make.
• Guest access only with the order number and its e-mail or phone; the request link is signed with a key. Lookups are limited to 10 attempts per 15 minutes per IP.
• Photos are checked by file content, not by extension, and stored under a random name.
• E-mails use the WooCommerce template and the order’s language (Polylang, WPML).
• Licence: “Save settings” never touches the key, and a licence-server outage never switches off a purchased Pro.
• Uninstall removes the tables, settings, photos and scheduled tasks — no customer personal data is left behind.

How to install

1. Plugins → Add New → Upload Plugin: choose the archive and activate it.
2. WooCommerce → Returns settings: check the period and statuses, click “Create the page” for guests.
3. Done — the “Return / exchange” button is already in your customers’ accounts.
4. For Pro: paste the key from the purchase e-mail or start the 7-day trial.